Ref: 221
Name: Application Engineer
Summary: Cone Drive Operations, Inc., a market leader in industrial worm gear technology, is seeking an Application Engineer to provide technical support, including quotes and order support to customers. Our Application Engineering department manages projects from customer inquiry through deliver to satisfy customer requirements, while internally coordinating design and compliance reviews. Located in Traverse City, Michigan, this position reports to the Application Engineering Manager, and supports our Traverse City and Ludington, Michigan locations.
Term: Permanent
Salary: £25,000-£45,000
Start Date: 30/05/2016
Area: Milton Keynes
Key Responsibilities:
  • Develop and deliver quotations, including costing information and lead times to customers
  • Provide proposals, design support, and delivery support for OEM accounts
  • Provide technical assistance and support for distribution locations and after market sales
  • Develop business relationships from initial inquiry to delivery and after market support
  • Support program launch efforts
  • Support customer complaint resolution process through application and failure analysis, in cooperation with quality and sales
Successful applicants will possess the following:
  • Bachelor degree in Mechanical Engineering
  • Proven record of progressive success in customer support functions
  • Ability to read, analyze, and interpret technical procedures and government regulations
  • Proficiency in computer aided design software
Successful candidates will also have:
  • A strong customer focus
  • A strong work ethic, with the ability to work independently
  • A solid business background
  • Mechanical aptitude and knowledge of the gearing industry
  • Excellent written, verbal, and presentation skills
  • Computer literacy, with the ability to learn new programs
  • US Citizenship is required due to the nature of our business
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