Ref: 199
Name: Insurance - Motor Technical Supervisor
Summary: Summary:To supervise the technical claims and manage a portfolio of complex/and/or high value claims
Term: Permanent
Salary: £35000
Start Date: 30/05/2013
Area: Milton Keynes

Please apply for this role directly by submitting your cv to:

 Or call 01908 671900


To supervise the technical claims and manage a portfolio of complex/and/or high value claims

Job scope:

• Supervise technical performance
• Conduct technical audits of handler’s work

Functional Knowledge:

• Quality driven technical cross class claims experience with particular emphasis on Motor.
• Pro-active and assertive claims handling approach
• Team focused – working with colleagues throughout the business to achieve a common goal.
• Ability to train and mentor staff including participation in internal case conferences
• Responsiveness to change and change management
• Appropriate understanding and application of FSA/TCF/DPA requirements Participate in internal audits, as required
• Ability to interact with clients at all levels including operational staff, legal departments, insurers and Captives.

General Background, Experience & Professional Qualifications:

Demonstrate appropriate levels of technical claims handling capability/knowledge
Ability to train staff on technical aspects and act as a Mentor
Excellent attention to detail
Experience of Fraud awareness
Progress towards relevant professional qualification

Key Responsibilities:

• Supervise the technical performance of the Unit on a daily basis  including being the technical referral point for the team and senior person at internal case conferences
• Manage personal portfolio of claims.
• Ensure reserves are regularly reviewed and accurate
• Conduct technical audits of handlers work. and drive technical performance to achieve targets.
• Authorise payment request in accordance with authority levels
• Support the concept of corporate governance, complying with all corporate requirements (including Company policies and procedures) – internal and external, as required.
• To provide input to the Team Manager on appraisals from a technical file handling perspective
• Highlight training needs and effectively plan and action delivery of training/mentoring.
• Participate and contribute to the delivery of projects from time to time and ensuring work is completed within set timescales and to the client and Broadspire requirements.
• Participate in Client interaction and supplier management where directed


• Ability to work as an individual and as part of a team
• Attention to detail and accuracy
• A positive attitude and a proactive approach to solving problems
• Able to co-ordinate a variety of actions concurrently
• Excellent customer service, communication and organisational skills
• Able to co-ordinate a variety of actions concurrently
• Team player
• A level of flexibility
• Desire to achieve quality results


• Recognises and works as one team
• Commits to team decisions
• Works collaboratively with others to achieve individual and team objectives
• Shares information, knowledge & experience freely with others
• Enjoys work and has a positive impact on others
• Builds and maintains positive relationships within and across the team

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