Ref: 198
Name: Motor Claims Handler
Summary: Summary:To work as part of a team in the most efficient manner to achieve business objectives and team targets. Ensuring all work carried out is to a high professional standard.
Term: Permanent
Salary: £30000
Start Date: 01/07/2013
Area: Milton Keynes
Details:

 Please apply directly to emma@placingpeoplemk.co.uk                                                  or call 01908 671900

 

Summary:

 

To work as part of a team in the most efficient manner to achieve business objectives and team targets. Ensuring all work carried out is to a high professional standard.

Job scope:

·         Case ownership

·         Awareness of and compliance with SLAs

 

Functional Knowledge:

·         Solid history of Motor AD/TP/PI claims handling.

·         Customer focused – providing the best service to our customers

·         Quality focused role – providing quality, value-added – reports and correspondence on time and accurate.

·         Team focused – working with colleagues throughout the business to achieve a common goal.

·         Reactive – responding to daily caseloads as dictated by customer requirements.

·         Proactive – helping to enhance customer service, quality and ensure targets are met.

·         Competent use of technology

·         Experience of Fraud, Total Loss & Property Damage

General Background, Experience & Professional Qualifications:

·         Excellent customer service, organisational & communication skills with a proven record experience of  Motor handling claims on a desk top basis. 

·         Managing a mature portfolio of higher value motor PI claims, the successful applicant will have exposure to multiple clients and  will be expected to act as a referral point for junior claims handling staff

·         Must be a good Team player

Key Responsibilities:

·         Dealing with telephone queries, day to day within agreed service criteria.

·         Processing invoices, both interim and finals, referring where necessary.

·         Reviewing cases and workflow in a proactive manner and taking action to move claim forward, referring where necessary.

·         Dealing with and liaising with insurers and policy holders as appropriate.

·         Ensure work prioritised effectively.

·         Case ownership – to deal with claim from beginning to end, referring upwards in accordance with Licencing levels.

·         Awareness of and compliance with service criteria throughout work.

·         Ensure personal targets are met.

·         Responsible for own personal and professional development and advancement.

Skills:

·    Fraud, Total Loss and Fire & Theft experience

·    Ability to work on own initiative

·    Ability to demonstrate attention to detail and accuracy

·    Ability to work as an individual and as part of a team

·    Excellent customer service and communication skills

·    A positive attitude and a proactive approach to solving problems

·    Able to co-ordinate a variety of actions concurrently

 

 

 

 

 
Please login or register to apply for this position.
Login
 
 
Sign In Register 
 Forgotten Your Password

Clients