Ref: 197
Name: Operations Manager
Summary: To manage and be responsible for all operational aspects of the Teams
Term: Permanent
Salary: £45000
Start Date: 30/06/2013
Area: Milton Keynes

Please apply for this role directly to              or call 01908 671900


To manage and be responsible for all operational aspects
of  the Teams

Job scope:

• Take reporting lines from all staff in respect of all operational issues.
• Ensure quality and consistency throughout the teams
• Ensure service delivery and adherence to SLA
• Meet key objectives on account

Functional Knowledge:

• Resolution of operational issues as and when they arise.
• Proven experience of driving pre-tax contribution and achieving financial targets generally.
• Ability to interpret and analyse financial management reports
• Strong people management experience / background
• Ability to provide internal and external feedback.
• Ensure professionalism is upheld at all times

General Background, Experience & Professional Qualifications:

• Deep understanding of the insurance industry
• Proven track record in operations management
• Team Management
• Ability to motivate staff and set objectives
• Proven ability to meet deadlines
• Excellent communication and presentation skills
• Good technical knowledge

Key Responsibilities:

• Responsible for dealing with personnel issues arising within the division, including absence management, working in conjunction with the Human Resources department.
• Responsible for branch resource levels (including recruitment of approved staff).
• Measure and monitor productivity to align with profitability of the Teams.
• Ensure quality and consistency throughout the Teams in line with corporate strategy and philosophy.
• Take reporting lines from all staff in respect of all Operational issues. 
• To assist in establishing both a clear development strategy and business plan for the Teams.
• To assist as required with new business proposals.
• Work in conjunction with the Technical Manager and Crawford College (BSG) in identification of technical training requirements of the teams including Corporate Governance and Licensing projects.
• Jointly develop a positive communications strategy within the Teams
• Review and Manage action planning, in conjunction with BSG, in relation to operational aspects of PSR audits. Particular emphasis to be paid to the Management Review within the PSR.
• Maintain awareness of Business Continuity programme and role within it.
• Communicate with the team on a regular basis regarding corporate and departmental information and updates.
• Able to demonstrate knowledge of FSA procedures and the TCF initiative
• Implementation of account and new initiatives / procedures as they arise
• Co-ordination and identification of training needs


• Strong operational background
• A good technical background and understanding of the market
• Flexible approach


• Recognises and works as one team
• Commits to team decisions
• Works collaboratively with others to achieve individual and team objectives
• Shares information, knowledge & experience freely with others
• Enjoys work and has a positive impact on others
• Builds and maintains positive relationships within and across the team

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